Cancellation Policy
Depending on the booked rate or arrangement, our cancellation conditions differ.
Please refer to your offered or booked rate for the valid cancellation conditions.
STANDARD RATE:
- free cancellation until 14 days before arrival
- 14 to 8 days prior to arrival: 50%.
- from 7 days before arrival: 100%
FLEXIBLE RATE:
- free cancellation until 7 days before arrival
- from 7 days before arrival: 100%
SUPER FLEXIBLE RATE:
- free cancellation until 2 days before arrival
- from 2 days before arrival: 100%
EARLY BOOKING OR LAST MINUTE RATE:
- no free cancellation possible
Free cancellation or early departure is possible EVERY TIME for the following reasons:
- Official travel warning for the region.
- Border closure as well as transit ban
- Official closure of cable cars in our village
Deposit
The required deposit is stated in the offered or booked rate.
If not stated otherwise, the deposit is 50% of the total amount as confirmation of reservation.
Travel Insurance
We recommend the conclusion of a hotel cancellation insurance with the Europäische Reiseversicherung.
We are happy to help you with any questions.
Cancellation Policy Winter 2021/2022
Due to the current development we have decided to adjust our cancellation policy for the winter season 2021/2022 as follows.
The adjusted guidelines also apply to bookings already made.
10.12.2021 - 23.12.2021
until 2 days before arrival
24.12.2021 - 01.01.2022
until 7 days before arrival
02.01.2022 - 28.01.2022
until 2 days before arrival
29.01.2022 - 18.03.2022
until 7 days before arrival
18.03.2022 - 10.04.2022
until to 2 days before arrival
Excluded are non refundable rates.
After expiry of the free period, the cancellation fee is 90% of the arrangement price.