Depending on the booked rate or arrangement, our cancellation conditions differ.

Please refer to your offered or booked rate for the valid cancellation conditions.

STANDARD RATE:

• free cancellation until 14 days before arrival
• 14 to 8 days prior to arrival: 50%.
• from 7 days before arrival: 100%

FLEXIBLE RATE:

• free cancellation until 7 days before arrival
• from 7 days before arrival: 100%

SUPER FLEXIBLE RATE:

• free cancellation until 2 days before arrival
• from 2 days before arrival: 100%

EARLY BOOKING OR LAST MINUTE RATE:

• no free cancellation possible

Free cancellation or early departure is possible EVERY TIME for the following reasons: 

• Official travel warning for the region.
• Border closure as well as transit ban
• Official closure of cable cars in our village

The required deposit is stated in the offered or booked rate.

If not stated otherwise, the deposit is 50% of the total amount as confirmation of reservation.

We recommend the conclusion of a hotel cancellation insurance with the Europäische Reiseversicherung.

Book your Insurance

We are happy to help you with any questions.

Due to the current development we have decided to adjust our cancellation policy for the winter season 2021/2022 as follows. 

The adjusted guidelines also apply to bookings already made.

10.12.2021 - 23.12.2021
until 2 days before arrival
24.12.2021 - 01.01.2022
until 7 days before arrival
02.01.2022 - 28.01.2022
until 2 days before arrival
29.01.2022 - 18.03.2022
until 7 days before arrival 
18.03.2022 - 10.04.2022
until to 2 days before arrival

Excluded are non refundable rates.
After expiry of the free period, the cancellation fee is 90% of the arrangement price.