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Tel: +43 5446 223 60 Enquire
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Information about your booking

Cancellation Policy

Depending on the booked rate or arrangement, our cancellation conditions differ.

Please refer to your offered or booked rate for the valid cancellation conditions.

STANDARD RATE:

  • free cancellation until 14 days before arrival
  • 14 to 8 days prior to arrival: 50%.
  • from 7 days before arrival: 100%

FLEXIBLE RATE:

  • free cancellation until 7 days before arrival
  • from 7 days before arrival: 100%

SUPER FLEXIBLE RATE:

  • free cancellation until 2 days before arrival
  • from 2 days before arrival: 100%

EARLY BOOKING OR LAST MINUTE RATE:

  • no free cancellation possible

Free cancellation or early departure is possible EVERY TIME for the following reasons: 

  • Official travel warning for the region.
  • Border closure as well as transit ban
  • Official closure of cable cars in our village

Deposit

The required deposit is stated in the offered or booked rate.

If not stated otherwise, the deposit is 50% of the total amount as confirmation of reservation.

Travel Insurance

We recommend the conclusion of a hotel cancellation insurance with the Europäische Reiseversicherung.

Book your Insurance

We are happy to help you with any questions.