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Entdecke Arpuria. Your brand-new hidden luxury mountain home Ab 24.12.2022 ARPURIA
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Tel: +43 5446 223 60 Enquire
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Covid 19

FEDERAL GOVERNMENT MEASURES FOR THE WINTER SEASON 2021/2022

Since 08.11.2021 and also in the future, according to security measures, the 2-G rule (GEIMPFT/GENESEN) applies to all persons over 16 years of age throughout Austria for gastronomy, hotel business and sports and leisure facilities (also for cable cars).

For children & adolescents up to and including 15 years of age, the following proof requirement applies:

  • Children up to and including 11 years of age are exempt from the G proof requirement.
  • For children and teenagers from 12-15 years the Ninja-Pass or the Holiday-Ninja-Pass is valid. The Holiday Ninja Pass is equivalent to a 2-G proof by means of documentation of serial testing. This means that at least 3 tests (of which at least 2 x PCR) must be performed within 5 days.

Furthermore applies:

  • The wearing of a FFP2 mask is mandatory in the generally accessible areas. Children aged 7-14 years may also wear an MNS. Children up to 6 years of age are exempt from the mask requirement.
  • The FFP2 mask must also be worn outdoors - where a 2 meter distance is not possible. For example, in pedestrian areas, queues, group gatherings, etc.
  • Night catering incl. après-ski, stand-up catering and bar operations are currently not possible
  • The closing time is set at 10 p.m.

ENTRY to Austria

Entry to Austria is only possible for persons with a valid 2-G certificate (GEIMPFT/GENESEN). In addition, the following regulations apply to avoid quarantine:

  • 2-G detection GENESEN: Entry with valid PCR test (72 hours).
  • 2-G detection 2-FACH-GEIMPFT: Entry with valid PCR test (72 hours)
  • 2-G-proof 3-FACH-GEIMPFT (=booster vaccination received): entry without PCR-test possible

This applies to all persons 16 years of age and older. For children aged 12-15 years, an antigen test (24 hours) OR a PCR test (72 hours) is valid for entry. Children 0-11 years of age are exempt from the verification requirement.

Under certain circumstances, different or stricter conditions may apply. Therefore, please inform yourself separately at the foreign ministry of your home country. We make every effort to provide information to the best of our knowledge and belief, but we are not an authority with legally binding information. The websites of the European Commission and the Austrian Federal Ministry provide a good overview.

Status 24.01.2022

 

Cancellation Policy

100% anticipation - 0% risk

Due to the current development we have decided to adjust our cancellation policy for the winter season 2021/2022 as follows. 
The adjusted guidelines also apply to bookings already made.

17.12.2021 - 24.12.2021 until 3 days before arrival
25.12.2021 - 07.01.2022 until 7 days before arrival
08.01.2022 - 28.01.2022 until 3 days before arrival
29.01.2022 - 18.03.2022 until 7 days before arrival 
18.03.2022 - 10.04.2022 until 3 days before arrival

Excluded are non refundable rates.
After the free cancellation period, the cancellation fee is 90% of the arrangement price.

Further Informations:

  • A free cancellation after our free cancellation period is only possible if there is an upright LOCKDOWN of the Austrian government and your trip is within this period.
  • All other restrictions of the individual governments are not considered in our cancellation policy.
  • If you have booked with a third party provider, we ask you to make the cancellation directly with the provider.

ARRIVAL & DEPARTURE / SAFE VACATION

RECOVERED (A certificate of recovery is valid for 180 days) or VACCINATED (with an EMA approved vaccine, the validity of the vaccination certificates are 270 days - For Janssen vaccinated persons, as of 03/01/2022: A 2nd dose is needed for a valid green passport) is considered as a 2-G proof.
Proof of neutralizing antibodies is not considered 2-G proof.

Valid 2-G proof must be presented at the front desk by all persons at check in.

Guests who cannot provide the 2-G proof are unfortunately not allowed to be accommodated by us. Children up to 11 years of age are exempt from the proof requirement. From the age of 12, the 2-G proof also applies.

HERE you will find FAQs: proof of low epidemiological risk - the G rule.

Please note that for the ENTRY to Austria, depending on the country, different conditions may apply. The website of the European Commission offers a good overview.
Please also remember to register for the Pre-Travel Clearance 

  • Check In: Your booked hotel room will be ready for occupancy from 3:00 pm. If you already know exactly when you will check in with us, we would be very grateful if you could briefly inform us for organizational reasons.
  • To speed up the check-in process, we kindly ask you to use the online check-in option in advance.
    Online Check In
  • If there is a wait in our lobby for your arrival, please feel free to take a seat in our lounge.
  • Check out: Please vacate your room by 11:00 am on the day of departure. We kindly ask you to keep this conscientiously, because this way we can guarantee the cleaning and disinfection intervals.
  • Please refrain from shaking hands and hugging. We are happy to welcome and say goodbye to you with a warm smile.
  • Should there be any waiting time at your departure, we recommend that you use the quick check out option in your personal online account.
    To my account 

HYGIENE

Disinfectant dispensers: There are numerous disinfectant dispensers available throughout the hotel. Please make sure to use them regularly.

YOUR HOTEL ROOM

  • Is cleaned with a fixed cleaning concept and exclusively by our trained staff.
  • During cleaning, only the chambermaid or the room boy may be alone in the room.

CULINARY

Our restaurant area is reserved exclusively for our hotel guests.

RESTAURANT & BUFFET

  • Buffets take place in compliance with hygiene regulations (hand disinfection and/or the disposable gloves) and with the necessary distance.
  • At the buffets it is obligatory for guests and employees to wear mouth and nose protection.

OUR NEWLY BUILT RESTAURANT Q-DINNER CLUB IS OPEN.

  • With a modern and cool concept, it takes you into the Asian and South American world of pleasure. Sushi, tapas, Asian specialties and much more awaits you here!
  • Enjoy as our house guests a discount of 10% on all food and drinks, as well as a welcome aperitif.

EMPLOYEES

  • Our employees are subject to the 3G rule (tested, recovered, vaccinated).
  • Our employees are regularly tested for Covid-19 despite the 3G rule
  • At the slightest sign of symptoms or increased temperature there is an absolute ban on working
  • Our high safety and hygiene standards are continuously discussed with our employees and adapted if necessary.

COVID-19 INFECTION DURING YOUR VACATION

ARRIVAL

If you or a family member is found to have symptoms suggestive of Covid-19 infection, please consult a local physician immediately. A Covid-19 rapid test will then be performed on you there. If the test is positive, we strongly recommend that you return home or comply with the official requirements for this trip.

DURING YOUR STAY

If any signs of infection appear during your stay, we ask you to go to your room immediately with your entire family. A Covid-19 test will be performed on you as soon as possible. If the test is positive, we strongly recommend that you return home or comply with the official requirements for this trip.